Warranty and returns

Manufacturer warranty

All products we supply are genuine and carry the manufacturer's warranty. Warranty terms and periods are set by each manufacturer. We coordinate warranty claims with the manufacturer or its service centre on your behalf.

Dead on arrival (DOA)

If a product is faulty on delivery, inform us within 48 hours with photos and the invoice. DOA items are replaced as per the manufacturer's DOA policy.

Returns

• Custom-built systems and items ordered to your specification are not returnable once delivered and accepted.
• Unopened standard items may be returned within 7 days at our discretion; a restocking fee may apply.
• Items with physical damage, missing accessories or broken seals are not eligible for return.

Not covered

• Physical, liquid or electrical damage (including power surges without UPS protection).
• Software issues, viruses and data loss.
• Products opened or repaired by anyone other than us or an authorised service centre.

How to raise a claim

Email sales@rahasystems.in with your invoice number, the product's serial number and a description of the issue.